Customer Centricity

Exceptional Customer Service is the lifeline of any business and this service needs to be driven by customer’s expectations and needs. One needs to raise the bar constantly and strategize and execute effectively to gain exceptional results.

Service Excellence can be achieved only through employees who create magical ‘moments of truth’ while interacting with customers. The dynamism and expectations in the ever-changing business landscape make it mandatory for each employee to believe – It’s all about the Customer. Customer Centricity is not merely a group of activities or certain scattered initiatives, but a Mindset.

The Redwood Edge therefore presents ‘Customer Centricity’ which focuses on leveraging customer relationships by adopting an ambition for achieving results and  building value for the Organization and the Customers to ensure a Win Win.

Objectives :

• Appreciate that “Customer Satisfaction” starts with me and it is part of a Leader’s DNA for Driving Business
• Anticipate Customer Needs for Value Addition and Higher Customer Engagement
• Build a Customer Centric environment where service excellence is the norm

Program Outline :

• Introspect and Relate for a Stronger ‘I’
• Customer Service Orientation
• Creating a Psychological Connect with the customer
• Stages of Relationship Building
• Building Win-Win Stakeholder Relationships