Relationship Management

Background :

In today’s competitive market scenario where acquiring new customers is difficult, retaining them is even more demanding and challenging. Successful businesses depend on successful relationships – between individuals, departments, and between companies and their professional partners. This dynamic program takes you through the complete sales cycle, right from relationship selling to managing them & retaining them forever.

Objectives :

• Assess the effectiveness of the Relationship Building Strategy.
• Build long- term Relationships with customers
• Show Enthusiasm and Confidence while interacting with customers
• Internalize the skills required to enhance Sales Efficacy with focus on negotiation for Maximum Gains.
• Re-energize Client Relationships by  Creating long term Loyalty

Program Outline :

• Making a Commitment to Follow through
• Develop Assertiveness
• Managing Relationship
• Introduction To Customer Service/Care
• Rapport building
• Empower, Enhance and Excel